How Square D Achieved Zero Musculoskeletal Disorders (MSDs)
About Square D
Square D is a market-leading supplier of electrical distribution industrial control and automation products, systems and services. Square D is the flagship brand of the North American Division of Schneider Electric.
Onsite Injury Prevention Specialist
Mark Middlesworth is the owner and president of Ergonomics Plus. Mark is a 1982 Purdue University athletic training graduate, and received his Master’s Degree in 1983 from Syracuse University. Mark is a NATA Certified Athletic Trainer and a Certified Ergonomics Evaluation Specialist. He has been directing workplace injury prevention services since 1989.
“Our Ergonomics Plus consultant has established a great rapport with our union shop employees. In addition to addressing individual ergonomic work concerns, he has the confidence of our employees, that they seek him out for non-work related concerns also. The performance of our consultant (Mark) has been nothing less than professionalism at its best. Whether dealing with some contentious situation, or conducting quantitative tasks to determine exposure level, we always get his best. We have seen a great decline in incident rates related to ergonomic considerations as we furthered our relationship with Ergonomics Plus. We now might have none or one MSD in a year, which is a huge improvement.”
Tom Doty, Safety Manager
Upon contacting Ergonomics Plus for services (way back in 1993), this facility was looking for solutions to combat high workers compensation claims and costs. The company had experienced 34 medical MSD cases with high severity and lost time rates. Even through these struggles, they had a vision for a world-class MSD prevention process.
Although there was an active safety team, there was not a formal process in place to reduce the risks associated with these injuries. There was no ergonomics team and no process to identify ergonomic improvement opportunities. Workplace athletes weren’t trained in proper body mechanics, ergonomics, or self-care best practices.
The healthcare process was just as reactive as the ergonomics process and workplace athlete training. There was no early reporting of fatigue in order to put preventive measures in place. Left unchecked, these MSD risk factors eventually led to a steady stream of frustrating, costly, and painful injuries.
In other words, there was no formal process in place to prevent the most common and costly injuries at the facility — musculoskeletal disorders.
When Square D shared their challenges and aspirations with us, we responded with the perfect combination of our service offering to meet their health, safety and business goals. We provided Square D with a dedicated injury prevention specialist, Mark Middlesworth, to make weekly visits to the facility to implement and execute our injury prevention process, the Ergonomics Plus System.
Mark helps Square D prevent musculoskeletal (soft tissue) injuries and enhance human performance through the science of improving worksite design (Ergonomics) and coaching and training Square D employees like “workplace athletes” (Plus). This comprehensive, hands-on, “Ergonomics Plus” approach is what allows him to identify and remove all risk factors contributing to soft tissue injures and to maximize human performance.
Ergonomic risk factors are identified and control measures are put in place before injuries occur. Workplace athletes are trained in body mechanics, ergonomics, and self-care best practices. Early reports of fatigue are addressed by the injury prevention specialist and preventive measures are put in place before injuries occur.
For over twenty years, Square D has remained dedicated to preventing unnecessary musculoskeletal injuries and enhancing human performance at their facility. And their dedication is paying off. Here are the results of our ongoing partnership with this Square D facility.
We continually earn the right to serve, and as the results indicate, our services gain value over time. Our weekly dedication to the prevention process is what generates longterm results. In fact, even with the tremendous success Square D has had, Tom Doty and the rest of the Square D team remains prevention-focused and hungry for continuous improvement. We’re proud to serve at their side.