Privacy Policy

Updated 10/27/2021

Overview

ErgoPlus makes software and delivers services that help workplace athletes live better lives. Safety teams use our software and services to implement a comprehensive musculoskeletal disorder (MSD) prevention process. ErgoPlus cares about the security and privacy of the personal data that is entrusted to us.

This policy describes the personal data that we collect, how we use and share it, your rights and choices, and how you can contact us about our privacy practices. We respect your data and everything we collect is used exclusively to provide you with the best service possible.

ErgoPlus (“ErgoPlus”, “we”, “our” or “us”) provides services including this website, located at https://ergo-plus.com (“Site”), and all related websites, subdomains, applications, and other services provided by us (collectively “Services”).

Personal Data We Collect

ErgoPlus obtains personal data about you from various sources. “You” may be a visitor to one of our Sites (“Visitor”) or a user of one or more of our Services (“User or ErgoPlus User”).

Personal Data is any information that relates to an identified or identifiable individual, and can include information about how you engage with our Services.

A. Personal Data We Collect About You

• When you sign up for ErgoPlus Industrial, we collect your email address and account login credentials.
• When you pay for ErgoPlus Industrial, everything is handled by our payment processor, Stripe. Through Stripe, we can see records of your payments and the last four digits and expiration date of credit cards.
• When you fill out the contact form on our website, we ask for your name, contact information, the company you work for, and any other information you would like to provide about your interest in our Services.
• When you contact support or respond to ErgoPlus emails or surveys, we collect your email address and any other information you choose to include in the body of your email. If you contact us by phone, we will collect the phone number as well as any other information you provide during the call.
• You may also choose to submit information to us via other methods, including:
  • in response to marketing or other communications
  • through social media
  • through participation in an offer, program, or promotion
  • in connection with an actual or potential business relationship with us
  • by giving us your business card or contact details in connection with trade shows or other events.

B. Information We Collect Automatically on our Sites

Our Sites use cookies and analytics technologies that can collect the following information:

• Browser and device data, such as IP Address, device type, operating system, internet browser type, and devices manufacturer.
• Usage data, such as time spent on the Sites, pages visited, links clicked, and the page that referred you to our Site.
• We collect information when you engage with our marketing communications, such as emails you open and links you click on.

How We Use Personal Data

A – Our Services

We may use Personal Data we obtain about you to:

• Create and manage your account, provide our Service, and process payments
• Manage account authentication
• Communicate with you to verify your account
• Tailor our Services to you
• Ensure the security of our Service
• Debug the Service
• Analyze how the Service is being accessed and used
• Improve the user experience of the Service

B – Marketing and Events

We may use Personal Data we obtain about you to:

• Provide tailored advertising
• Send you marketing communications

How We Disclose Personal Data

A – Service Providers

We engage trusted third parties to provide services to us, including billing and payment processing, hosting and maintenance, email communications, image processing, and customer relationship. We may share your Personal Data with these third party service providers, but only to the extent necessary to provide such services.

B – Business Transfer

If ErgoPlus, or substantially all of its assets, were acquired, User information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of ErgoPlus may continue to use your personal information as set forth in this policy.

C – Compliance With Law Enforcement

ErgoPlus cooperates with government and law enforcement officials to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials as we believe is necessary or appropriate to:

• Investigate, respond to, and defend against claims
• To enforce our contractual rights
• To protect the Services, rights, and property of ErgoPlus or a third party
• To respond to requests from courts

D – Third Party Business Partners

We may share Personal Data with business partners to whom it is reasonably necessary or desirable for us to disclose your data for the purposes described in this Privacy Notice. We may also make certain non-personal, aggregated data available to third parties for various purposes, including for marketing purposes or to assist third parties in understanding our users’ usage patterns for certain programs, content, services, advertisements, promotions, and functionality available through the Service.

Your Data Rights

A – Opting Out of Communications

If you decide at any time that you no longer wish to receive marketing-related email communications from us, please click the unsubscribe link located at the bottom of such emails. Please note that if you opt-out of marketing communications from us, you still may receive other emails in connection with your use of the Service.

B – Your Data Protection Rights

Depending on your location and subject to applicable law, you may have the following rights with regard to the Personal Data that we control about you:

Right to Know: You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this Privacy Notice.

Right of Access: This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.

Right to Correction: You have the right to request correction of your personal information.

Right to Erasure: This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers.

Right to Complain: You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.

Right to Restrict Processing: This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information.

Right to Object: You have the right, in certain situations, to object to how or why your personal information is processed.

Right to Portability: You have the right to receive the personal information we have about you and the right to transmit it to another party.

Right to Not Be Subject to Automated Decision-Making: You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.

C – Process for Exercising Your Data Protection Rights

To exercise your data protection rights, please contact us at support@ergo-plus.com. We will comply with your request to the extent required by applicable law.

Location of Site and Data

This Site is operated in the United States. If you are located in the European Union or elsewhere outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our Services and/or providing us with your information, you consent to this transfer.

Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to ErgoPlus employees who have a business need to know.

We will retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Links to Other Services

The Services may provide the ability to connect to other online services, which operate independently of us and may have their own privacy policies. If any online service linked to our Services is not owned or controlled by us, we are not responsible for it and/or it is not covered by this Privacy Notice. Please refer to the privacy policy associated with that online service.

Children’s Privacy

The Site and Services are not directed to persons under 16. If you become aware that your child has provided us with Personal Data, please contact us at support@ergo-plus.com. We do not sell any Personal Data of Visitors or Users, including those under 16 years old.

Updates to Privacy Notice

This Privacy Notice may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any modifications to our Privacy Notice by posting the new Privacy Notice on our Site and indicating the date of the latest revision. You are advised to consult this Privacy Notice regularly for any changes.

In the event that the modifications materially alter your rights or obligations, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Notice has become effective indicates that you have read, understood and agreed to the current version of this Privacy Notice.

Contact Us

If you have any questions or complaints about his Privacy Notice, please contact us at support@ergo-plus.com.